Why Grounded Leadership Matters More Than Perfect Systems?

Why Grounded Leadership Matters More Than Perfect Systems?

When leaders at the top come from customer-facing roles—sales, marketing, service—they don’t just operate from strategy decks. They bring real empathy and a deep understanding of field dynamics. They know that a delayed pricing decision can cost a million-dollar deal. Unresolved backend issues can ruin a long-standing client relationship. Those numbers don’t tell the whole story—context does.